Information Collection and Use

We collect and process information only for legitimate business purposes related to operating, improving, and delivering Telenok products and services.

  • Information submitted through inquiry, demo, contact, or support forms is stored securely and handled confidentially.
  • Personal information such as your name, business email address, phone number, company name, job title, and related business details may be used to communicate with you about Telenok products, services, updates, and support
  • Your information is never sold, leased, or shared with third parties for marketing purposes without your explicit consent.
  • We apply appropriate administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

To deliver our services effectively, limited information may be shared with:

  • Authorized service providers
  • Technology partners supporting platform operations
  • Affiliates involved in service delivery

Note: All such parties are contractually bound by confidentiality, security, and data protection obligations.

AI-Assisted Processing

Telenok may use AI-assisted technologies to process customer support interactions, automate workflow execution, retrieve information from connected systems, and generate responses based on approved business rules, knowledge sources, and configured workflows.

AI-driven processes operate within defined governance controls, validation mechanisms, approval rules, and human oversight requirements established by the customer.

Product and Service Data Processing

Where customers use Telenok products or services, information may be processed solely for the purpose of:

  • Delivering customer support automation and workflow execution
  • Managing system integrations and connected applications
  • Supporting analytics, reporting, and operational monitoring
  • Maintaining platform security and reliability
  • Improving service performance and user experience
  • Providing customer support and service administration

Note: Data processing activities are limited to the purposes authorized by customers and applicable contractual agreements.

Security and Compliance

Telenok operates within environments governed by SOC 2 and ISO 27001-aligned security controls.

We maintain administrative, technical, and organizational safeguards designed to protect information throughout its lifecycle, including:

  • Role-based access controls
  • Authentication and authorization controls
  • Audit logging and activity traceability
  • Secure system integrations
  • Encryption and secure data transmission practices
  • Operational monitoring and security reviews

Note: Data processing activities are limited to the purposes authorized by customers and applicable contractual agreements.

Information Used to Improve Your Experience (Cookies)

Telenok websites and landing pages use cookies and similar technologies to improve website performance and user experience.

  • Cookie-derived information is analyzed only in aggregate to understand visitor behavior and improve content relevance.
  • Cookies do not provide access to your systems or information that you have not voluntarily shared.
  • Location or user-identifiable information is never made publicly available.
  • Cookies can be disabled through your browser settings, although certain website features may not function as intended.

Note: To learn more about cookies, visit allaboutcookies.org.

Links to External Websites

Our websites may contain links to third-party websites for informational or convenience purposes.

Telenok is not responsible for the content, security practices, availability, or privacy policies of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

GDPR Compliance (For EU Visitors)

For visitors from the European Union, Telenok collects only information voluntarily provided by users, including:

  • Name
  • Email address
  • Company name
  • Phone number
  • Country

We may also collect limited technical information such as:

  • IP address
  • Approximate geographic location
  • Browser and device information
  • Cookies and website usage information

Note: This information is stored securely within infrastructure operating under SOC 2 and ISO 27001-aligned controls.

IP addresses are used solely to:

  • Detect and prevent security threats
  • Diagnose technical issues
  • Analyze anonymized traffic trends
  • Maintain platform security and performance

Raw IP logs are retained only as long as necessary for operational and security purposes and are typically anonymized or deleted within 90 days.

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, satisfy contractual obligations, support security and audit requirements, or comply with applicable legal obligations.

Data Retention

Telenok retains personal information only for as long as required to:

  • Deliver requested services
  • Support customer relationships
  • Maintain security and audit records
  • Meet contractual obligations
  • Comply with applicable legal and regulatory requirements

Note: When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of according to applicable retention policies.

Policy Updates

Telenok may update this Privacy Policy periodically to reflect changes in legal, regulatory, operational, or product requirements.

Any updates will be published on this page, and the revised version will become effective upon publication.

Contact Us

We take data protection seriously and apply this policy consistently across our products, services, and business operations.

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact us at:

Email: info@telenok.ai